These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "user") and Torque Aviation, LLC ("Torque," "we," "us," or "our") governing your access to and use of the Torque platform, including all related websites, mobile applications, APIs, and services (collectively, the "Service").
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
If you are using the Service on behalf of a law enforcement agency or other organization, you represent and warrant that you have the authority to bind that organization to these Terms, and the terms "you" and "your" shall refer to both you individually and the organization.
Torque is a flight risk assessment and operational management platform designed for law enforcement aviation agencies. The Service provides tools for:
The Service is intended for use by authorized personnel of law enforcement aviation agencies. To use the Service, you must be at least 18 years of age and be authorized by your agency to create an account.
Each agency using the Service must be registered by Torque or an authorized administrator. Upon registration, the agency is assigned a unique agency code. Individual users register by providing a valid agency code, their name, email address, and password. Users may optionally provide a phone number for SMS notifications.
You are responsible for:
Torque will not be liable for any loss or damage arising from your failure to safeguard your account credentials.
The Service uses role-based access control. Available roles include Pilot, Tactical Flight Officer (TFO), Supervisor, and Admin, and may be combined (for example, Supervisor/Pilot). Your assigned role(s) determine which features and data you can access within the Service. Your agency administrator is responsible for assigning and managing roles.
You agree not to attempt to access features, data, or administrative functions beyond those permitted by your assigned role(s).
You agree to use the Service only for its intended purpose: supporting law enforcement aviation operations, flight safety, and regulatory compliance. You agree not to:
You and your agency retain all ownership rights in the data you submit to the Service ("Your Data"), including flight logs, crew records, FRAT assessments, shift records, CFS records, maintenance records, training records, and all other operational data. Torque does not claim ownership of Your Data.
By using the Service, you grant Torque a limited, non-exclusive, non-transferable license to host, store, process, and display Your Data solely as necessary to provide, maintain, and improve the Service. This license terminates when Your Data is deleted from the Service, subject to any retention obligations described in our Privacy Policy.
Torque may create aggregated, anonymized, and de-identified data derived from Your Data that cannot reasonably be used to identify you or your agency. Torque may use such data for analytics, benchmarking, and improvement of the Service. At no time will Torque sell, share, or publish data that identifies your agency, your personnel, or any individual.
The Service, including all software, algorithms, user interface designs, risk assessment models, documentation, trademarks, and other intellectual property, is and remains the exclusive property of Torque Aviation, LLC. These Terms do not grant you any rights in the Service other than the limited right to use the Service as described herein.
Our collection, use, and protection of personal and operational data is governed by our Privacy Policy, available separately. Key commitments include:
You acknowledge that no system is perfectly secure and that Torque cannot guarantee absolute security of Your Data. You are responsible for maintaining appropriate security measures within your own agency, including controlling who has access to your agency code and Service credentials.
Torque may provide API access to certain Service functions via authenticated API keys. API keys are issued per user account and are scoped to that user's agency. Use of the Service, including authenticated API requests, may be subject to rate limiting. You agree to keep API keys confidential and to revoke keys immediately if you suspect unauthorized access. Torque reserves the right to throttle, suspend, or revoke API access at any time if usage violates these Terms, threatens system stability, or compromises the security of the Service.
The Service delivers operational notifications via email and, if you opt in, via SMS. These notifications include IMSAFE assessment requests, flight log reminders, crew log reminders, currency expiration alerts, DOR sign-off requests, shift notifications, and other time-sensitive operational messages.
You acknowledge that notification delivery depends on third-party services (email and SMS providers) and network conditions, and that Torque cannot guarantee delivery of every notification. Failure to receive a notification does not relieve you of your professional obligations, including FAA currency requirements and agency operational procedures.
You may manage your notification preferences within the Service at any time. SMS opt-out is available through your account settings. For full details on SMS usage, see our Privacy Policy.
Torque will use commercially reasonable efforts to maintain the availability of the Service. However, Torque does not guarantee uninterrupted access. The Service may be temporarily unavailable due to:
Access to the Service may be subject to subscription fees as described in a separate order form or subscription agreement between Torque and your agency. Fees, billing frequency, and payment terms will be set forth in that agreement. Torque reserves the right to modify its pricing with reasonable advance notice. Failure to pay applicable fees may result in suspension or termination of your agency's access to the Service.
Torque reserves the right to modify, update, or discontinue any feature of the Service at any time. We will use reasonable efforts to provide advance notice of material changes. Continued use of the Service after a modification constitutes your acceptance of the updated Service. If a modification materially reduces the functionality of the Service, your agency may terminate its subscription as described in Section 15.
Without limiting the foregoing, Torque does not warrant that:
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.
These Terms are effective from the date you first access or use the Service and continue until terminated in accordance with this section.
You may stop using the Service at any time. Your agency administrator may request termination of the agency's subscription by contacting Torque at the address listed below.
Torque may suspend or terminate your access to the Service, with or without notice, if:
Upon termination:
You agree to indemnify, defend, and hold harmless Torque Aviation, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
The Service relies on third-party providers for certain functions, including email delivery (SendGrid), SMS delivery (Twilio), weather data (AVWX), database hosting (Supabase), and application hosting (Render.com). Torque is not responsible for the availability, accuracy, or performance of these third-party services. Your use of the Service is also subject to the terms and policies of these third-party providers to the extent applicable.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of California, and you consent to the personal jurisdiction of such courts.
Before initiating any legal action, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least thirty (30) days after written notice of the dispute is provided.
Torque reserves the right to modify these Terms at any time. When we make material changes, we will notify you by email or through a notice within the Service at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
Torque Aviation, LLC
Email: support@torqueaviation.com
These Terms and Conditions are effective as of April 30, 2026.